Privacy Policy

Effective Date: 01 November 2025

Elite Career Coaching respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how I collect, use, disclose, and protect your personal information when you access my career coaching services, whether in-person, online, or through our website.

1. Information We Collect

I may collect the following types of personal information from you when you engage with my services:

a) Personal Identifiers

Full name
Contact information (email, phone number, address)
Date of birth (if relevant to services)

b) Professional Information

Career history, qualifications, and resume/CV
Education and training background
Skills and competencies
Career goals and aspirations

c) Sensitive Information

Health or disability information (only if voluntarily provided and relevant to career guidance)
Personal challenges impacting career progression

d) Payment Information

Billing details and payment history

e) Usage Data

Interaction with online resources, emails, webinars, or coaching platforms
Website analytics and cookies (if applicable)

2. How We Use Your Information

Your personal information is used for the following purposes:

Delivering personalised career coaching services
Assessing your career goals, progress, and learning needs
Scheduling and managing coaching sessions
Sending updates, newsletters, and relevant resources
Processing payments and managing financial records
Complying with legal obligations

*I do not sell or rent your personal information to third parties.

3. Sharing Your Information

I may share your information in limited circumstances, including:

With service providers: For example, secure cloud storage providers, IT service providers, or payment processors who assist in delivering our services.
Legal requirements: When required by law, legal process, or to protect rights, property, or safety.
Consent: Only with other parties if you have explicitly provided consent.

4. Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Generally:

Coaching records: up to 10 years
Financial and billing records: up to 10 years according to local accounting regulations.

*After this period, your personal information is securely deleted or anonymised.

5. Security of Your Information

I implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction. Measures include:

Secure storage of electronic and physical records
Access controls and password protection
Encryption of sensitive data where applicable
Regular review of security practices

* Despite these measures, no system is completely secure. I cannot guarantee the absolute security of your information.

6. Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Withdrawal of Consent: Withdraw consent for processing sensitive information where applicable.
Deletion: Request deletion of your personal information, subject to legal or contractual obligations.
Complaint: Lodge a complaint with me if you believe your privacy has been breached.

*To exercise any of these rights, contact me at elitecareercaoching_helen@outlook.com.

7. Third-Party Links

Our services or website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.